Privacy Policy

Last Updated: September 1, 2024

Thank you for choosing to shop with VapeHolo.com. Your privacy is critically important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

By using our Site, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide:

• Name, email address, shipping address, and phone number

• Payment information (processed securely through PCI-compliant gateways like Shopify Payments, PayPal, or Stripe)

• Order history and preferences

Automatically Collected Information:

• IP address, browser type, and device information

• Cookies and tracking technologies (e.g., Google Analytics)

• Pages visited and interactions on the Site

2. How We Use Your Information

We use your information for the following purposes:

• Process orders and deliver products

• Provide customer support and respond to inquiries

• Send transactional emails (order confirmations, shipping updates)

• Improve our website and user experience

• Marketing communications (only with your consent)

• Comply with legal obligations (e.g., age verification for vaping products)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Shipping carriers (USPS, UPS, FedEx) for delivery

• Payment processors to complete transactions

• Service providers (e.g., email marketing tools, analytics platforms)

• Legal authorities if required by law (e.g., FDA compliance for vaping products)

4. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and shopping cart

• Analyze website traffic and performance

• Deliver targeted advertisements (opt-out available)

You can manage cookie settings through your browser.

5. Your Rights

Depending on your state of residence (e.g., California under CCPA/CPRA), you may have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing communications

• Port your data to another service

To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and provide services

• Comply with legal and tax obligations

• Resolve disputes and enforce agreements

7. Age Restrictions

Our Site is intended for adults aged 21+ (or the minimum legal age in your state). We do not knowingly collect data from minors. By using this Site, you confirm you are of legal age to purchase vaping products.

8. Security Measures

We implement industry-standard security practices, including:

• SSL encryption for all data transmissions

• PCI-DSS compliance for payment processing

• Regular security assessments

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., shipping carriers, product manufacturers). We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Revised" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:
Email: [email protected]
Address: RM 1005, 10/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG