Age Verification Policy

Last Updated: September 1, 2024

To comply with U.S. federal law and our commitment to responsible retailing, we strictly prohibit the sale of vaping products to individuals under the legal purchasing age. We employ a multi-step age verification process to ensure compliance with the Tobacco 21 law, which prohibits sales to anyone under the age of 21.

Verification Methods

During checkout, we verify your age using the following methods:

1. Automated Identity Verification

   • Full name and shipping address

   • Date of birth

   • In some cases, the last four digits of your SSN

2. ID Upload
   If automated verification is unsuccessful, we may require:

   • A clear copy of a government-issued ID (driver's license, state ID, or passport)

   • The ID must show your photo, date of birth, and shipping address

   • A handwritten, signed authorization note confirming your intent to purchase

Process Overview

• First-Time Verification: Age verification is typically required only once per customer.

• Failed Verification: If we cannot verify your age automatically, we will contact you to request additional documentation.

• Submission Methods: ID copies and authorization notes can be submitted via email or fax, as specified in our request.

Important Notes

• Orders placed without successful age verification will be canceled.

• Failure to provide valid identification within the specified timeframe will result in order cancellation.

• Fraudulent attempts may be reported to local authorities.

Legal Compliance

We use third-party age verification systems in accordance with federal regulations. By placing an order, you confirm that you are of legal age to purchase vaping products in your state of residence.

Need Help?
Contact our support team at [email protected] for assistance with age verification.